You haven't received payment for a transaction:
Submit a declaration
The sale and commission will be cancelled after verification by our department.
You sell professionally on Delcampe:
Send us an official document proving your status and your VAT number if you have one
An invoice will be available for each payment.
Crediting your account by cheque requires several administrative steps which cannot be automated. You will be charged the following amount to cover handling costs for all payments made by cheque €10.00.
For security reasons, crediting your Delcampe account through cash payments is no longer accepted.
If you no longer want to use our services and have a positive account balance, you can request a refund of the amount.
However, refunds entail administrative costs of €2.00. They may also result in refund costs depending on the method you used to credit your account or you want to use for the debit.
Note that when you pay using a credit card, we have to pay the card issuer (Visa, EuroCard, etc.) a commission. We pay the commission on payments but, of course, will charge it to your account if the payment has to be refunded.
We will resend your code once free of charge, if you didn't receive it due to a mail problem.
If the code didn't reach you because you provided the wrong address, you will be charged an administrative fee of €5.00 for resending.
Your nickname must be provided with your payment to ensure that your account is credited as quickly as possible. Otherwise, it makes our work more difficult and lengthens the transaction time. If your nickname is missing, you will be charged the following handling fees:
We ask that you not credit your Delcampe account amounts less than €5.00.
For all amounts less than the above:
For over a year, Delcampe has a new bank account number. View it here. If your payment is sent to the old account, we'll charge you €10.00 for the resulting administrative fees.
*All prices include VAT for the Grand Duchy of Luxembourg (17%). The VAT rate will vary depending on your location and status.To find the amount due: