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We speak English, French, German, Portuguese, Spanish and Mandarin. Nous parlons Français, Anglais, Portugais, Allemand, Espagnol et Mandarin
Location We are located in Lisbon / Portugal and Singapore where I have been transferred by my company. The items of Portugal and Macau will be shipped out of Portugal The items of France and all other countries will be shipped by myself out of Singapore All our stamps are absolutely authentic
Localisation Nous nous trouvons à Lisbonne / Portugal et à Singapour où j'ai été muté par mon entreprise Les références du Portugal et de Macau seront expédiées depuis le Portugal Les références de France et des autres pays seront expédiées par moi même depuis Singapour Tous nos timbres sont absolument authentiques
All payments are to be made via PayPal or Mangopay, depending on the possibilities offered by the seller. No payments are to be made by neither cheque, bank transfer nor cash directly to the seller.
A payment that is not sent through PayPal (if accepted by the seller) or Mangopay will be refunded by the seller to the buyer. An unpaid purchase may result in consequences to the buyer's account.
If the seller's sales conditions include additional clauses relating to payment, these are to be considered null and void. The payment conditions of the Delcampe website, as defined in the <a {linkParameters}>conditions of use</a>, are the only ones applicable.
Purchases must be paid for within 14 days of receipt of the final statement from the seller.
Guarantee
Right of withdrawal
To find out about the return and refund time for the item, please see the Delcampe Charter.
Specific conditions
Order processing - payment - shipping terms - returns
1. ORDER PLACEMENT
1 - on the site going through the check out process
We speak English, French, German, Portuguese, Spanish and Mandarin
2. PAYMENT
1 - Paypal at check out on the site
2 - Bank transfer - after finalizing the order the transfer details will be communicated to the client
3- Delcampe Pay
3. ORDER PROCESSING
The order will be prepared for a shipment from 24 hours to 5 business days after receiving the Paypal payment notification or Bank transfer funds
4. SHIPPING TERMS
International shipments : All orders will be sent by registered mail with acknowledgment of receipt
Shipments within Portugal : For the products located in Lisbon all orders of 20 or more euros will be sent by registered mail with acknowledgment of receipt Orders below 20 euros will be sent by simple registered mail Possibility of local handover with cash against delivery
Shipping costs will be communicated to the client on the payment request
5. RETURNS / REFUNDS
In case the product received by the client wouldn’t match the visible status of the site photos as well as the comments indicated / mentioned by the seller, the client has 7 business days from the reception of the product to communicate the situation to the seller and if necessary return the product to the seller duly packaged by tracked mail with acknowledgment of receipt.
After receiving the shipment the seller will execute the exchange and send to their costs the newshipment to the client or will refund the product value.
Please consult us to get the most accurate shipping costs. Delivery fees will be mentioned on the payment request